FAQ
Answers to common questions
Customization, files, production, shipping and returns, all in one place.
FAQ
Good to know
How does customization work?
Choose a product, upload your design or add your text, and review a preview before you check out. If you need help with your artwork, contact us and we will guide you.
Do I get to see a preview before I order?
Yes. Every customized product comes with a free design preview so you can check placement and details before your order is made.
What file types and quality should I upload?
PNG or JPG files work for most products. For the sharpest print, upload a high resolution image, at least 2000 pixels on the longest side. Logos look best as PNG files with a transparent background.
How long do production and shipping take?
Every item is made to order. Production usually takes 2 to 7 business days, and delivery adds a few more days depending on your location and shipping method. Estimates are shown at checkout.
Where do you ship?
We ship across Canada and the United States.
Is there a minimum order?
No. Order one piece or one hundred. Teams and companies can request bulk pricing on our bulk orders page.
Can I return or exchange my order?
Because every item is made just for you, we cannot accept returns or exchanges for change of mind or an incorrect size. If your order arrives damaged, defective or misprinted, contact us within 30 days and we will make it right.
How do I track my order?
You will get an email with a tracking link as soon as your order ships.
Which payment methods do you accept?
Major credit and debit cards and the wallets shown at checkout. Payment is processed securely by Shopify.
Still have a question?
Send us a message and we will get back to you as soon as we can.