Refund policy

Every Kenani Designs product is made to order with your design, so our policy is different from a typical store. Please read it before you order.

Orders that arrive damaged, defective or misprinted

If your order arrives damaged, defective, or with a print that does not match the approved preview, contact us within 30 days of delivery at contact@kenanidesigns.com. Include your order number and clear photos of the item and the issue. We will send a replacement or issue a refund, whichever you prefer.

Returns and exchanges

Because items are custom made for you, we cannot accept returns or exchanges for change of mind, incorrect size selection, or ordering the wrong color or product. Please review the size information and your design preview carefully before you check out.

Incorrect shipping address

Please double check your address at checkout. We are not able to refund or replace orders delivered to an address that was entered incorrectly.

Lost packages

If your tracking shows delivered but you have not received your order, contact us within 14 days of the delivery date and we will help investigate with the carrier.

Order changes and cancellations

How refunds are issued

Approved refunds are returned to your original payment method. Processing times depend on your bank or card issuer, typically 5 to 10 business days.

Contact us

Kenani Designs, contact@kenanidesigns.com